Discover how the New Energy Tech Consumer Code (NETCC) is transforming consumer rights and business practices in the renewable energy sector.
As solar and renewable energy continue to reshape how we power our lives, ensuring that consumers are protected and empowered has never been more important. The New Energy Tech Consumer Code (NETCC) is revolutionizing standards across the industry by setting new benchmarks for transparency, reliability, and quality. At Interactive Solar, we’re proud to be a NETCC-approved provider, we are committed to delivering these high standards to everyone of our customers.
The NETCC is a critical framework designed to protect consumers as they invest in solar and battery systems. With renewable energy solutions becoming more popular, the NETCC ensures that consumers receive fair treatment, reliable products, and full transparency throughout their solar journey.
For consumers, the NETCC is a game-changer. It sets strong expectations around the customer experience, requiring NETCC-approved providers like Interactive Solar to communicate clearly, act transparently, and deliver quality products that meet or exceed expectations. Here’s a summary of some common issues NETCC addresses:
This new approach goes beyond the old Clean Energy Council’s Approved Solar Retailer (ASR) program by directly addressing challenges that consumers faced in the past. With Interactive Solar as your NETCC-approved provider, you can trust that the quotes and contracts you receive are transparent, with no hidden fees. You’ll also get clear details on system performance, costs, and any limitations, so you know exactly what you’re getting.
At Interactive Solar, we’re committed to following the core principles of NETCC to provide you with the best possible experience in renewable energy. Here’s what you can expect from us as a NETCC-approved provider:
Transparent Sales Practices: We provide clear, comprehensive quotes detailing all costs and expected performance. Under NETCC, we avoid high-pressure tactics and respect your privacy, so you can feel at ease throughout the sales process.
Quality Assurance: NETCC mandates that the installed system must work as promised, and Interactive Solar ensures every system is installed to the highest standard. We’ll guide you on using and maintaining your system to maximise its performance.
Customer Support: As a NETCC-approved company, Interactive Solar is dedicated to supporting you long after installation is complete. We handle any issues promptly, honour warranties, and ensure that you’re fully supported if you have questions or concerns.
Compliance and Accountability: Being NETCC-approved means we comply with all relevant laws, regulations, and standards, adding another layer of accountability to our services and giving you extra peace of mind.
Even with the best intentions, issues can arise. The NETCC provides a clear framework for handling complaints and resolving disputes. At Interactive Solar, we follow these guidelines closely, ensuring that any problems are addressed promptly and fairly. For example, if a rare breach of the code occurs, the Clean Energy Council can enforce corrective actions to protect customers.
Our team takes a proactive approach to resolving complaints and keeping you informed at each stage. Choosing a NETCC-approved provider like Interactive Solar means you’re backed by a trusted framework dedicated to quality and accountability.
While NETCC approval is a strong indicator of quality, it’s essential to consider other factors when choosing an installer. At Interactive Solar, we bring not only NETCC standards but also a dedication to customer satisfaction and extensive industry experience. We encourage you to research installers, read reviews, and compare quotes to ensure you’re getting the best fit.
Choosing a NETCC-approved installer like Interactive Solar is a smart choice, but looking at the full picture will help you make the most informed decision.
The NETCC is expected to evolve as renewable energy technologies advance. With more businesses signing on, the NETCC could lead to higher industry standards and greater reliability across the board. At Interactive Solar, we’re excited to be part of this progress, as we believe the NETCC will foster a more transparent, reliable, and consumer-focused energy market in Australia.
By choosing Interactive Solar, you’re partnering with a NETCC-approved company dedicated not only to clean energy but also to the highest standards of service and trust. As the sector grows, we’ll continue to uphold NETCC values, bringing you sustainable, reliable, and customer-centric energy solutions.
1. How does NETCC differ from the ASR program?
The NETCC builds on and improves the ASR program by addressing common consumer complaints such as hidden fees, inconsistent quality, and a lack of transparency. It holds providers to higher standards, ensuring a better overall experience for customers.
2. How does Interactive Solar handle complaints?
We follow NETCC guidelines closely, ensuring any complaints are resolved quickly and fairly. Our team is committed to providing consistent communication and proactive solutions if issues arise.
3. Is NETCC approval the only factor to consider when choosing an installer?
While NETCC approval is a strong sign of quality, we recommend comparing installers, reading reviews, and looking at the overall fit to make the best choice.
Choosing a NETCC-approved provider like Interactive Solar adds an extra layer of confidence, knowing that a trusted framework is in place for quality and accountability. Contact us today for a free consultation and discover how we can support you on your journey to clean energy.